Refund Policy Shef USA

At Shef USA, we are dedicated to ensuring that our users have a positive and enriching experience with our training courses, whether they are online or in a classroom setting. We understand that circumstances can change, and we want to be as fair and transparent as possible with our refund policies. By purchasing a course on the Shef USA website, you agree to our Privacy Policy, Terms of Use, and the refund terms outlined below.

Long-Term Courses (Duration 6 Months and Above)

1. How to Cancel:
  • If you need to cancel your enrollment, please notify us in person, by email, by Certified Mail, or through direct communication with Shef USA.
  • The cancellation will be effective on the date the notice is postmarked or received.
2. Refund Policy:
  • Full Refund: If we do not accept your application or if you cancel within three business days of signing the agreement and making your initial payment, you will receive a full refund.
  • If you don’t find the course satisfactory or for any other reason, you can request a cancellation. Your access to the course will be canceled, student will be charged only for the number of classes they have attended.
  • Before Classes Begin: If you cancel after admission but before your first class, you will receive a refund of all monies paid except for the registration fee (capped at $99).
  • During Drop/Add Period: If you withdraw during the first week of classes, you will receive a refund of all tuition and fees except for the registration fee.
  • After Drop/Add Period: No refunds will be issued after the first week of classes.
  • Withdrawal from Program: If you withdraw from the program, the following refund structure applies:

Short Term Courses (Duration Less Than 6 Months)

Classroom Training/Instructor-Led Online Training

  1. Shef USA Cancellations:
    • We may need to postpone or cancel an event due to insufficient enrollments, instructor illness, or force majeure events (e.g., natural disasters, political instability).
    • If we cancel an event, you will receive a 100% refund.
  2. Delegate Cancellations:
    • 7 Days or More Before Event: If you cancel 7 days or more before the event, we will refund 90% of the total paid fee, retaining 10% as a processing fee.
    • Less Than 7 Days Before Event: No refunds will be provided if you cancel less than 7 days before the event.

Online Training

  1. Delegate Cancellations:
    • Within 48 Hours of Subscription: If you cancel within 48 hours of subscribing, we will refund 95% of the total paid fee, retaining 5% as an administration fee.
    • After 48 Hours of Subscription: No refunds will be issued if you cancel after 48 hours of subscribing.
    • Third-Party Courses: For courses provided by third parties (e.g., Microsoft Azure Registration, MS SharePoint), we will refund 50% of the total paid fee if cancelled within 48 hours. No refunds will be issued after 48 hours.
  2. USA Consumer Protection Law:
    • USA customers are entitled to a full refund within 14 days of purchase if the content has not been consumed or accessed.

Duplicate Payment

  • If you accidentally make a duplicate payment, we will process a refund via the original payment method within 5 to 7 working days after notification.

General Note

  • All refunds will be processed within 30 days of receiving the refund request.

If you have any questions or need assistance, don’t hesitate to get in touch with our support team at info@shefusa.com. We are here to help and ensure you have the best possible experience with Shef USA.